The purpose of this position is to ensure a positive experience for the customer by providing excellent customer service and checkout area for prompt and accurate processing of the customer’s order.

RESPONSIBILITIES

• Provides excellent customer service and positively engages with all customers
• Maintains a neat and organized checkout area
• Greets all customers and displays warm demeanor
• Accurately scans or enters product data
• Accurately accounts for cash, debit, credit, credit coupons
• Answers incoming telephone calls from customers and schedules donation pickups
• Calls Receiving for assistance for customer pick up
• Marks SOLD on products that are sold and awaiting pick up
• Answers inquiries regarding location of products, refunds
• Ensures all covid-19 pandemic protocols and standards are practiced
• Is an ambassador for health and safety practices for a safe work environment

MERCHANDISING

• Ensures proper documentation completed with respect to customers receipt and return of goods
• Completes merchandising tasks as directed and maintains efficient flow of merchandise from receiving to sales floor
• Merchandises and maintains designated areas (i.e. facing, signing, labeling, housekeeping etc.)
• Advises appropriate person regarding stock outs/shortages 

LOSS PREVENTION

• Ensures loss prevention Standards are followed
• Controls cash, pursuant to cash handling policies and procedures
• Maintains proper security of cash and merchandise
• Acknowledges customers coming in with a greeting to ensure customer knows they have been seen entering the store.

GENERAL

• Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
• Complies with all health and safety regulations
• Complies with all store policies and procedures
• Ensures the standards of housekeeping and image are maintained
• Perform other duties as required
• Completes all training and any new initiatives

WORKING CONDITIONS

• Ability to work flexible shifts which may include weekends

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Ability to climb a ladder

QUALIFICATIONS & EXPERIENCE

QUALIFICATIONS

• Planning, Judgement and Decision Making
• Balance teamwork and efficiency in processing the customer order
• Organization and neatness
• Determine customer satisfaction
• Efficiency in processing the customer order
• Troubleshoot cash issues

EXPERIENCE

• Strong computer and register skills
• Minimum 2 years cashiering experience
• Well organized with ability to record keep
• Detail oriented
• Ability to provide a proactive approach in customer service and problem-solving
• Effective verbal and written communication skills
• Ability to work independently
• Ability to function as part of the team in a fast paced environment
• Commitment to providing customer service

To apply pls send your resume to: donations.restore@habitattbay.com