SHOP ONLINE AT RESTORETBAY.CA

P/T CUSTOMER EXPERIENCE ASSOCIATE 

The purpose of this position is to ensure a positive experience for the customer by providing excellent customer service and checkout area for prompt and accurate processing of the customer’s order.

RESPONSIBILITIES

  • Provides excellent customer service and positively engages with all customers
  • Maintains a neat and organized checkout area
  • Greets all customers and displays warm demeanor
  • Accurately scans or enters product data
  • Accurately accounts for cash, debit, credit, credit coupons
  • Answers incoming telephone calls from customers and schedules donation pickups
  • Calls Receiving for assistance for customer pick up
  • Marks SOLD on products that are sold and awaiting pick up
  • Answers inquiries regarding location of products, refunds
  • Ensures all covid-19 pandemic protocols and standards are practiced
  • Is an ambassador for health and safety practices for a safe work environment

MERCHANDISING

  • Ensures proper documentation completed with respect to customers receipt and return of goods
  • Completes merchandising tasks as directed and maintains efficient flow of merchandise from receiving to sales floor
  • Merchandises and maintains designated areas (i.e. facing, signing, labeling, housekeeping etc.)
  • Advises appropriate person regarding stock outs/shortages 

LOSS PREVENTION

  • Ensures loss prevention Standards are followed
  • Controls cash, pursuant to cash handling policies and procedures
  • Maintains proper security of cash and merchandise
  • Acknowledges customers coming in with a greeting to ensure customer knows they have been seen entering the store.

GENERAL

  • Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
  • Complies with all health and safety regulations
  • Complies with all store policies and procedures
  • Ensures the standards of housekeeping and image are maintained
  • Perform other duties as required
  • Completes all training and any new initiatives

WORKING CONDITIONS

  • Ability to work flexible shifts which may include weekends

PHYSICAL REQUIREMENTS

  • Ability to lift up to 50 pounds
  • Ability to climb a ladder

QUALIFICATIONS & EXPERIENCE

QUALIFICATIONS

  • Planning, Judgement and Decision Making
  • Balance teamwork and efficiency in processing the customer order
  • Organization and neatness
  • Determine customer satisfaction
  • Efficiency in processing the customer order
  • Troubleshoot cash issues

EXPERIENCE

  • Strong computer and register skills
  • Minimum 2 years cashiering experience
  • Well organized with ability to record keep
  • Detail oriented
  • Ability to provide a proactive approach in customer service and problem-solving
  • Effective verbal and written communication skills
  • Ability to work independently
  • Ability to function as part of the team in a fast paced environment
  • Commitment to providing customer service

To apply pls send your resume to: donations.restore@habitattbay.com