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DONATIONS AMBASSADOR 

Summer Job Opportunity – 8 Week Period

The Donations Ambassador position is very important as they accept/receive donations from general public and commercial businesses and process to become the new inventory for the ReStore.  Without inventory through donations Habitat Thunder Bay would not be able to sustain the Habitat operation and mission.

RESPONSIBILITIES

  • Provides excellent customer service and positively engages with all customers
  • Maintains a neat and organized donation centre area
  • Greets all customers and displays warm demeanor
  • Informs donors if product is not accepted and suggests alternatives
  • Accepts donations and checks to ensure all parts are included
  • Cleans/repairs used donations to a “like new” standard
  • Barcodes, scans or enters product data into inventory recording system
  • Follows the ReStore pricing guide and prices donated products and asks for assistance as required
  • Prepare donation receipt paperwork, clearly and legibly
  • Answers internal telephone calls from team members
  • Answers calls for assistance for customer pick up
  • Assists Donation Driver to load/unload products out of cube van/truck
  • Ensures all covid-19 pandemic protocols and standards are practiced

MERCHANDISING

  • Relocates and moves merchandise on the retail floor as directed to make room for new inventory or newly featured products.
  • Completes merchandising tasks as directed and maintains efficient flow of merchandise from donation Centre to sales floor
  • Merchandises and maintains designated areas (i.e. facing, signing, labeling, housekeeping etc)
  • Advises appropriate person regarding stock outs/shortages

LOSS PREVENTION

  • Ensures loss prevention Standards are followed
  • Ensures all product is priced pursuant to pricing guide and not sold out of donation centre
  • Maintains proper security of inventory in the donation centre tents
  • Acknowledges customers coming in to the yard selling area with a greeting to ensure customer knows they have been seen entering the yard.

GENERAL

  • Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
  • Complies with all health and safety regulations, including Covid-19 protocols
  • Complies with all store policies and procedures
  • Ensures the standards of housekeeping and image are maintained
  • Perform other duties as required
  • Completes all training and any new initiatives

WORKING CONDITIONS

  • Ability to work flexible shifts which may include weekends
  • Works outdoors approximately 50% of the time

PHYSICAL REQUIREMENTS

  • Ability to lift up to 50 pounds
  • Ability to climb a ladder

QUALIFICATIONS

  • Planning, Judgement and Decision Making
  • Balance teamwork and efficiency in processing the donations
  • Organization and neatness
  • Determine customer satisfaction
  • Efficiency in processing the customers who are donating

EXPERIENCE

  • Well organized with ability to record keep
  • Detail oriented
  • Ability to provide a proactive approach in customer service and problem-solving
  • Effective verbal and written communication skills
  • Ability to work independently
  • Ability to function as part of the team in a fast paced environment
  • Ability to recondition/do minor repairs to incoming donations

To apply pls send your resume to: donations.restore@habitattbay.com

CUSTOMER EXPERIENCE ASSOCIATE

Summer Job Opportunity – 8 Week Period

The purpose of this position is to ensure a positive experience for the customer by providing excellent customer service and checkout area for prompt and accurate processing of the customer’s order.

RESPONSIBILITIES

  • Provides excellent customer service and positively engages with all customers
  • Maintains a neat and organized checkout area
  • Greets all customers and displays warm demeanor
  • Accurately scans or enters product data
  • Accurately accounts for cash, debit, credit, credit coupons
  • Answers incoming telephone calls from customers and schedules donation pickups
  • Calls Receiving for assistance for customer pick up
  • Marks SOLD on products that are sold and awaiting pick up
  • Answers inquiries regarding location of products, refunds
  • Ensures all covid-19 pandemic protocols and standards are practiced
  • Is an ambassador for health and safety practices for a safe work environment

MERCHANDISING

  • Ensures proper documentation completed with respect to customers receipt and return of goods
  • Completes merchandising tasks as directed and maintains efficient flow of merchandise from receiving to sales floor
  • Merchandises and maintains designated areas (i.e. facing, signing, labeling, housekeeping etc.)
  • Advises appropriate person regarding stock outs/shortages 

LOSS PREVENTION

  • Ensures loss prevention Standards are followed
  • Controls cash, pursuant to cash handling policies and procedures
  • Maintains proper security of cash and merchandise
  • Acknowledges customers coming in with a greeting to ensure customer knows they have been seen entering the store.

GENERAL

  • Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
  • Complies with all health and safety regulations
  • Complies with all store policies and procedures
  • Ensures the standards of housekeeping and image are maintained
  • Perform other duties as required
  • Completes all training and any new initiatives

WORKING CONDITIONS

  • Ability to work flexible shifts which may include weekends

PHYSICAL REQUIREMENTS

  • Ability to lift up to 50 pounds
  • Ability to climb a ladder

QUALIFICATIONS & EXPERIENCE

QUALIFICATIONS

  • Planning, Judgement and Decision Making
  • Balance teamwork and efficiency in processing the customer order
  • Organization and neatness
  • Determine customer satisfaction
  • Efficiency in processing the customer order
  • Troubleshoot cash issues

EXPERIENCE

  • Strong computer and register skills
  • Minimum 2 years cashiering experience
  • Well organized with ability to record keep
  • Detail oriented
  • Ability to provide a proactive approach in customer service and problem-solving
  • Effective verbal and written communication skills
  • Ability to work independently
  • Ability to function as part of the team in a fast paced environment
  • Commitment to providing customer service

To apply pls send your resume to: donations.restore@habitattbay.com